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Hotel Information System Case Study

Product :Online Hotel Reservation System
Industry :Travel

Allows travel portals and hotel groups to manage multiple hotels and to distribute rates and availability to multiple websites.

Allow users to search for and book hotels online
A user can search by date, hotel, room type, price, location, and number of people.
Real-time room availability checks and automatically update inventory as rooms are booked
The system features a payment gateway system to process their bookings in real-time
Hotels can be notified of bookings by email or fax as required.
Users can login and review or update the details of their booking or cancel their booking.

Room Management System
Hotels can login and update:
- Room Availability
- Room types and description
- Discount types: group, student, long stay
- Cut Offs
- Minimum Stays
- Room occupants
- Blocked rooms
- Hotel information and description
- Up to 24 seasons
- Tax management
- Commission management
- Optional extras (meals, airport pickup, tours etc.) These appear on the booking form. Options can be priced per room per night, per person per night, per person per booking or per booking
- Enable multiple currencies
Reservation Management

Hotels can view their reservations by date.
They can also cancel reservations. This sends an email to the travel portal and to the guest.

Report Facilities

The system provides the following reports:
Rates, discounts, availability, minimum stays, cut-offs and blocked rooms.
Customer activity by website. This shows number of hotel searches and conversion rate to bookings by website.
Sales Reports: monthly sales, sales summary, sales analysis

System Requirements

Server: NT/2000/2003
Client: Browser
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About Four Corners Interactive

Founded in 1997 Four Corners Interactive provides advanced IT solutions and services to businesses and institutions. The company has proven success and expertise in multiple business domains including finance, travel, healthcare, retail, and manufacturing. The company provides a range of services from application development, data warehousing, managed application delivery, middleware, web application development, to wireless application development.


As every industry now a days are gradually depending on automation and information industry, Hotel industry is not different. To sustain in the competition and develop a cost-effective management system, hotels are also adopting new automation techniques. Hotel Ascott has adopted IT to manage their everyday works and serve their customers more efficiently. They are doing this through their Hotel Management Software – NICE(Nimble Code Execution System). From receiving a guest till check-out of the guest, and from inventory to taking order from customer, marinating room service – everything has come under one umbrella. Just because of the NICE software, the hotel management claims that they have become more competitive and better serving hotel. As per the market scenario, a Hotel in the Baridhara Residential Area needs to have state-of-theart facilities but should not have any compromise in service. Hotel in that area with all these service incurs a lot of cost and taught to manage. NICE application helped the hotel to reduce the human effort to maintain the service quality and cost in HR. Moreover, the systems helps the hotel to delivery on time and seamless service.


This internship report is submitted in a partial fulfillment of the requirements for the degree of Masters of Business Administration, 2015.Cataloged from PDF version of Internship report.Includes bibliographical references (page 33).


BRAC Business School, BRAC University

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